Contact Information: mail@jesslovesboba.com (773) 352-9822
Return policy: You have 30 days to return any items for a refund or exchange. Items must be in new and unused condition. Shipping fees will be refunded if there was an error in your shipment.
Print on demand products are produced and shipped by a third-party fulfiller, and all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or changed your mind. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that the print-on-demand company will not be held responsible and will not offer reprints or refunds if you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.
However, in case of a damaged product or a manufacturing error, you can request a free reprint or a refund if you contact me within 30 days of product delivery. Please get in touch with mail@jesslovesboba.com and provide a clear photo showing the issue. There is no need to return the damaged product.
Please contact me before you return any items.Returned items that have not been approved may not be eligible for a refund or exchange.
If anything is unclear or you have more questions feel free to contact mail@jesslovesboba.com or (773) 352-9822 for customer support.